2022 Global Average Score for Recruitment Industry
Aurec NET Promoter Score as of 01.11.2018
At Aurec, we value feedback from everyone we work with, and have a solid process in place to make sure we know what you think and feel when it comes to our services. We use Net Promoter Score (NPS) to gather feedback which give us a better perspective on what areas we can improve on, to deliver top quality service.
NPS – WHAT IS IT?
Net Promoter Score, itself, is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most often based on a 0 to 10 scale.
The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. For purposes of calculating a Net Promoter Score, Passives count towards the total number of respondents, but do not directly affect the overall net score.
Detractors
Passives
Promoters
Here are some selected comments which we received recently from our NPS survey:
“Great people to work with at Aurec. The right attitude.” -Bari Nuhiji - Jemena Asset Management Pty Ltd
NPS Score: 9/10
“Efficient friendly competent and proactive” -Glenda Fioravanti - Roads and Maritime Services
NPS Score: 10/10
“Fantastic people” -Andie Mudge - Lifescreen Australia
NPS Score: 10/10
“I am very pleased to say that Aurec is the best recruitment company that I have known” -Geoffrey James - Department of Immigration and Border Protection
NPS Score: 10/10
“More than just a recruitment company” -Jonathan Francey - Geoscience Australia
NPS Score: 9/10
“10 Because Aurec personnel have been wonderfully kind and helpful…” -Janelle Read - United Energy & Multinet Gas
NPS Score: 10/10
“Exceptionally professional” -Anubha Sinha - United Energy & Multinet Gas
NPS Score: 9/10
“Professional work and yet friendly and caring...” -Chaminda Siriwardena - Sydney Trains
NPS Score: 9/10
“Friendly, supportive staff. Professional at all times.” -Lisa Barbieri - Lifescreen Australia
NPS Score: 10/10
“Great people. Easy going approach, but efficient with it!” -Michael Thompson - Department of Education & Training
NPS Score: 9/10
“One the best agencies ever known to me. Many other pretend they do a good job but latter ones have no clue compared to AUREC.” -Noel Samaan - Service NSW
NPS Score: 10/10
“1) Highly professional as well as friendly, 2) Always there to help/attend, 3) Prefer good relations over business, 4) Always giving motivational push, 5) Transparent” -Karolina Michalczyk Dinges - Vertex Pharmaceuticals (Aust) Pty Ltd
NPS Score: 10/10
“Excellent service and great staff” -Robert Howard - Clean Energy Regulator
NPS Score: 10/10
“All staff that I have dealt with have been more than helpful” -Romy Gutbier - Ausnet
NPS Score: 9/10
“Fantastic support and service from both a candidate and a hiring manager perspective; -Marc Sherman - Transport for NSW
NPS Score: 9/10
“The staff I've dealt with at Aurec have all been friendly and always willing to help. They take the time to know me and their focus is getting me a job. I felt like a human rather than a statistic and that means a lot!" -Lisa Stanbridge - Department of Human Services
NPS Score: 10/10
Latest from the blog
Find out the latest news from Aurec
“The entire team is wonderful and they care ...” -Balaram Agarwal - Dept of Human Services
NPS Score: 10/10